Return Policy

Under the Consumer Contracts Regulations 2013, you have the right to request a return or refund within 14 days of receiving your order, provided the item is returned in its original condition, unused, and in its original packaging.

Unless the product is faulty, the cost of returning the item is the customer’s responsibility.

Once we receive a returned faulty item, our team will carefully inspect it. If the fault is confirmed to be due to a manufacturing defect or an error on our part, we will issue a full refund for the product or offer an appropriate replacement.

Statutory Cancellation

Statutory cancellation rights do not apply to products that have been made or modified to your specific requirements or are otherwise exempt under the Consumer Contracts Regulations.

For standard upholstered furniture, statutory cancellation rights apply in accordance with applicable consumer law. If an item is faulty, damaged, incomplete, or not as described, you are entitled to contact us so we can resolve the issue promptly.

Assembly Policy

Returns are only accepted for products that have not been assembled.

Once an item has been assembled, we are unable to determine whether any damage or defects resulted from manufacturing or the assembly process. Therefore, assembled items cannot be returned unless otherwise required by law.

If you discover a fault while assembling your product, please stop assembly immediately and contact our customer support team. We will work with you to provide a suitable resolution.

For this reason, we strongly recommend that you:

• Inspect all parts before beginning assembly.
• Keep all original packaging until you are completely satisfied with your purchase.

The original packaging is required for most returns.

Our Commitment

We are committed to supplying high-quality products and ensuring customer satisfaction.

If, despite our quality checks, you receive a faulty, damaged, or incorrect item, please contact our customer support team as soon as possible. We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Our goal is to resolve every issue quickly and fairly while providing the best possible customer experience.

For further information about our policies and procedures, please refer to our Terms & Conditions.

Return Requirements

To qualify for a return, please ensure the following conditions are met:

• Return requests must be made within 14 days of receiving your order.
• Items must remain unused, unassembled, and in their original condition.
• Products must be returned with all original packaging.
• Unless the item is faulty or incorrectly supplied, return shipping costs are the customer’s responsibility.
• Return or refund requests cannot be accepted after the 14-day return period has expired.
• Please inspect your order upon delivery to ensure all items and components have been received.
• If any parts are missing, notify us immediately and include photographs where possible to help speed up the resolution process.
• If your item arrives damaged or faulty, we will arrange a replacement or refund where appropriate. In such cases, we will cover the reasonable return or collection costs.
• Products that have been assembled are generally not eligible for return. If you discover a fault before or during assembly, stop assembling the product and contact us immediately.
• Once a faulty product has been inspected and the fault is confirmed, we will process your refund or arrange a replacement as quickly as possible.